Returns & Exchanges
At Shop, we want you to love every piece you purchase. If you are not completely satisfied, we offer free returns and exchanges on all unworn items with original tags within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process and secure it to your package.
Drop Off Package
Place your items in their original packaging and drop off the parcel at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned garments, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing