Frequently Asked Questions
Everything you need to know about shopping with Shop.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the 'Fit Notes' in the description.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your delivery address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
How should I care for my Shop garments?
To ensure longevity, we recommend following the care instructions on the inner label. Generally, washing in cold water and air drying is best for preserving fabric quality and color.